How to Reach Us:

Fax: +1-

Mailing Address:

Whitehall Rowing & Sail
加拿大BC省维多利亚V8W 3Z1

快递地址(办公室 & Factory)

Whitehall Rowing & Sail
85 Dallas Road
加拿大BC省维多利亚V8V 1A1

Payment Details

  • 订购船只需付50%定金. Final payment in full is required one week before leaving our factory
  • Payment can be made by check, draft, wire transfer, or credit card (Visa or MasterCard)
  • 所有船的指令都是最终决定
  • Smaller items ordered separately are shipped through the mail or via courier. 除非特别说明,冰球突破网站首页使用联邦快递或UPS
  • 出口到加拿大以外的产品可以免税
  • Boats and other products picked up directly from our factory are subject to 5% GST (Goods & 服务税)和7%的PST(省销售税).

Delivery Details

We have extensive experience delivering our boats anywhere in the world!

Whitehall’s custom delivery truck and trailer can deliver your boat directly to your house, cabin, dock, or marina in the continental US (excluding Alaska) or Canada. Delivery via company truck costs less as no crating is required. We are extremely cost competitive with common carriers, safer and easier. Call for more details and to check delivery rates and dates for your area. 跨大陆运输大约需要10天.

Outside North America, boats are shipped in a completely different way. Boats are carefully crated and, in most cases, shipped by common freight carrier. 船单在运输过程中投保. Worldwide orders are sent by ocean cargo (allow approximately six weeks).

仍有很多问题? 联系客户服务

冰球突破网站首页产品的问题, order delivery, returns, 或者用你的信用卡支付, 请联系白厅赛艇部 & 通过电邮推广客户服务: or call toll free: 1- (in North America), +1- (outside North America).



All accessories orders are automatically processed on our secure merchant processor and processed for shipment as soon as they are placed. 在这个过程中,冰球突破网站首页产生了不可逆转的费用. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point.


  • 如果您在发货前取消您的订单, you will be assessed a 10% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policies and Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restock, 取消和其他相关费用如下.

许多物品都是定制的. 所有定制的取消项目是不退款的. 所有船只的销售是最终的和不退款.

A 25% re-stocking fee will be charged on all returned items. 退货前请与冰球突破网站首页联系. 货物必须以原包装或同等包装退回. Any items that have been used or modified will not be accepted.

We recommend that customers refrain from refusing delivery of unwanted orders, as they will be charged for both the outbound and return-shipping charges associated with that order. 这些费用将从任何订单退款金额中扣除. We cannot guarantee the final disposition of any orders where the customer or recipient has refused delivery.

  • If the item you are returning is defective you may return it for exchange or refund with 30 days, 以返回授权为准.
  • If the item(s) you are returning were damaged in transit you need to sign for acceptance of the shipment stating that the goods were damaged on the waybill, 那就在两天内把损坏情况通知冰球突破网站首页. We will then authorize you to return the goods for replacement.
  • In a rare circumstance where you may have received an item other than the one you ordered, please contact us so that we can immediately remedy the error.

所有返回都需要一个返回授权(RA)号. 请拨1-或+1-拨这个号码. Please note that an RA number does not guarantee final disposition. 所有退货须经检查. 没有RA号的包裹将被拒绝. If you refuse delivery of your order without our prior agreement, 您将被收取“往返”运费, 冰球突破网站首页同意提供的退款中会扣除哪些.


Pack the products into the original packaging or a shipping box with plenty of packing material, 和磁带安全. Write the RA number issued by customer service clearly on the outside of the shipping carton.

请将您的包裹送回白厅 & 帆运费预付. Whitehall Rowing & Sail建议您使用UPS地面服务(投保). Whitehall Rowing & Sail不能接受C.O.D. 或者运费到付的货物. No goods will be accepted for exchange or return without authorization.